lq777 Privacy Policy

2.1 Registration and Account Information

When you create an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Country and division of residence
• Username and password (stored in encrypted form)
• Preferred currency (BDT / Taka)

2.2 Identity Verification (KYC) Information

To maintain a secure environment and comply with applicable regulations, after a certain transaction threshold or when a security review is required, we may request the following documents:

• Copy of National ID (NID), passport, or driving licence
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method (bKash, Nagad, Rocket, or Upay account screenshot)
• Selfie or liveness verification photo (where applicable)

2.3 Financial and Transaction Information

To facilitate deposits and withdrawals, we collect:

• Payment method details (mobile banking number — not full card numbers)
• Transaction history, amounts, and date and time
• Deposit and withdrawal request details

2.4 Technical and Usage Information

To improve service quality and ensure security, we automatically collect:

• IP address and geographic location (at country level)
• Device type, operating system, and browser information
• Session duration and page visit history
• Information obtained from cookies and similar tracking technologies
• Gameplay history and betting information (bet amounts, outcomes)

2.5 Communication Information

When you contact us via live chat support or email, the content of that conversation along with the date and time is recorded, and is used to improve the quality of support in the future.

4.1 Payment Processing Partners

To complete deposits and withdrawals, we share the minimum necessary information with mobile financial service providers such as bKash, Nagad, Rocket, and Upay. These partners are governed by their own privacy policies.

4.2 Technology and Service Providers

Game technology providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), cybersecurity firms, and data analytics firms may access limited information under strict confidentiality agreements. They may not use this information for any purpose beyond providing services.

4.3 Legal Authorities

If required by a court order, a lawful request from a law enforcement agency, or applicable law, we may provide your information to the relevant authorities. In such cases, we will attempt to notify you where legally possible.

4.4 Business Transfers

In the event of a company merger or acquisition, user data may form part of the transferred assets. However, the new owner will be bound by the terms of this privacy policy.

6.1 Retention Period

lq777 retains your information only for as long as necessary. In general:

• All account information is retained for as long as the account remains active.
• After account closure, transaction and financial information is retained for the period required to meet legal obligations.
• KYC documents are kept in secure storage after verification.
• Live chat conversations are retained for a defined period for quality control purposes.

6.2 Security Measures

lq777 uses industry-standard technology to keep your information secure:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored in plain text — only a strong hash is kept.
• Firewall and Intrusion Detection: Active monitoring systems are in place to prevent unauthorised access.
• Regular Security Audits: System security is periodically assessed by third-party experts.
• Restricted Access: Only authorised staff can access specific data.

6.3 Response to Data Breaches

If a data security breach occurs, lq777 will act promptly. Affected users will be notified by email as quickly as possible and necessary steps will be taken to minimise harm.